In its business relationships, La Feuille Verte (LFV) aims to satisfy the needs of its customers by relying on the best practices and the highest standards in the industry. This is our priority!
This commercial policy describes the main terms and conditions that govern these relationships in the hope that they will reassure our business partners and establish a long-term relationship based on trust.
With this in mind, please do not hesitate to send us any comments you deem useful so that we can improve the quality of our services and our products.
Dany Lefebvre, President of LFV
Dernière modification : le 30 janvier 2020
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Automatic Sharing of Information
As soon as you connect to LFV’s B2B Site, your computer and LFV’s computer automatically exchange information. No personal information is accessible or exchanged unless you explicitly give this personal information yourself (e.g. name, telephone, address, subject of the request).
Otherwise, the information exchanged is limited to the following data:
- the domain name (e.g.: xcompany.com, if you use a private Internet access account; universite.edu, if your access is through a university; etc.)
- the IP address (e.g. 22.214.171.1240) that could allow an Internet provider to disclose the identity of the person associated with it
- the type of browser (e.g. Netscape, Explorer) and operating system (e.g. Windows, Mac OS) you are using
- the pages you visit
- the date and time you access these pages
- the address of the referring site from which you reached the LFV B2B site
LFV’s B2B Site collects this information because of the technological requirements inherent to Internet browsing: the server needs this information to send you files compatible with the computer equipment you are using.
The information is kept and used by LFV for statistical purposes. It is used to track the number of visits, the pages most frequently visited, the technology used by visitors, referring sites, and the country of origin of users. Under no circumstances are they used to produce or save user lists.
Our security protocol
LFV’s B2B site uses state-of-the-art technology and equipment to ensure the security of its transactional site and the confidentiality of the data exchanged there.
The security protocol used (SSL: Secure Socket Layers) makes it possible to transform the information entered into encrypted and encoded information (at 128 bits) and to verify the identity of the parties involved (the user and the portal) who communicate via the Internet.
Generally speaking, secure pages are identified by the padlock symbol that appears at the bottom of the screen. This symbol ensures that the transmission of information provided by the user is encrypted.
Your Responsibilities as a User
For maximum security, it is recommended:
- to use the most recent version of a browser that meets security requirements (SSL protocol with 128-bit encryption);
- to erase your computer’s cache memory after transmitting your data; and
- to keep your identification data, access code and password confidential (LFV cannot be held responsible for any unauthorized use of them). Should their confidentiality be compromised, please notify us immediately to prevent fraudulent use of your identity.
Opening an Account
To open a new account, please contact us either through a sales consultant or directly by calling our offices. You can also print one of the forms below and return it to us by mail or email. After a satisfactory credit check, an account will be opened with a set credit limit. This limit may be revised based on purchase history and promptness of payment.
Customers who do not wish to open an account may pay for their purchases by credit card for an additional 3%.
Account Opening/Updating (print)
Acceptance of Orders
All orders received by LFV are subject to final acceptance or confirmation by LFV.
LFV reserves the right to withhold any order if an account is more than 60 days past due. Merchandise will be delivered as soon as payment is received.
LFV does not accept COD orders.
Prices and Sales Taxes
All our prices are in Canadian currency and are subject to change with notice due to exchange rate fluctuations, manufacturer price increases or any other circumstance.
When applicable on a product, the Goods and Services Tax (GST) is in effect throughout Canada. There is no provincial sales tax (PST) on shipments outside of Quebec, except in provinces where the harmonized tax (HST) applies.
Methods of Payment
For customers who have opened an account and whose credit terms have been accepted by LFV, payments are due within 30 days of the invoice date. A statement of account will be sent at the end of each month.
In the event that the account opening is not completed, payment must be made by credit card at the time of invoicing when the merchandise is ready to be shipped. Once the payment is made, the merchandise will be shipped immediately.
An interest charge of 1.2% per month will be applied for any balance exceeding 45 days from the date of invoice.
LFV accepts cheques and Visa or MasterCard credit cards.
A $50 fee will be applied for an NSF cheque.
Shipping and Handling
All normal shipping will be done by Nationex, Canada Post, Purolator or UPS. The choice of carrier remains the prerogative of LFV based on transportation costs or destination. A customer’s request to use a particular carrier may result in additional charges if the carrier is more expensive.
Orders received before 3pm EST will be delivered within 72 hours in Quebec and Ontario and normally within 5 business days in other regions of Canada.
LFV is not responsible for delivery delays due, directly or indirectly, to causes beyond its control.
Besides the exceptions listed below, there are no delivery charges for orders over $200. This amount is subject to change with notice.
In the following cases, additional fees requested by the carriers will be charged:
- carrier surcharge for fuel
- remote areas
- volumetric weight (volume corresponding to a weight higher than the actual weight)
- hazardous materials
For any order under $200, the shipping cost is $19.99.
For special orders and items that are not in stock, delivery time usually varies between 6 and 8 weeks. LFV, being dependent on the manufacturer of the product, is not responsible for a longer than expected delivery time.
A 50% non-refundable deposit is required when ordering a specialized product. The balance of the order is due when the equipment is delivered.
Orders for specialized products and non-current items in inventory cannot be cancelled and are not returnable.
Although our warehouses are well stocked, there may be some stockouts. In these exceptional cases, we will inform you the day of your order.
In addition, if the merchandise desired has a value of less than $50, LFV will cancel the order unless the customer specifically requests that the order be kept open. Shipping charges will then be added when shipping these items.
It is also possible to request delivery with a future order. However, orders not delivered after 3 months will be automatically cancelled.
LFV’s B2B website allows you to know immediately if the item is available in stock.
LFV offers customized products service for textiles. Minimum quantity for a personalized colour is 48 items. The initial cost for development is $200. Manufacturing is usually outsourced to a reliable LFV business partner.
Returns or Exchanges
1) Claim for Incorrect Delivery or Damage during Shipment
Despite all possible precautions, it is possible that errors or damage may occur and that the merchandise received may not meet your expectations. In such cases, please contact LFV’s Customer Service Department immediately and they will ensure that the matter is resolved promptly. Our consultants will explain to you:
- that a request for the return of merchandise will be initiated and that we will send you an authorization number with a return coupon from a carrier chosen by LFV.
- that the merchandise must be in its original packaging, not have been opened or used, and be in a condition that allows resale. A copy of the original invoice must be included with the return. Ensure that the merchandise is carefully packaged to avoid damage during shipping.
- that upon receipt of the merchandise, a credit will be applied to your account and a credit statement will be sent by mail or email.
Please note that if the claim is made after 5 days, a 20% restocking fee will be applied. Finally, no claim will be accepted after 30 days.
2) Return of Defective Products
All our products are of premium quality and are guaranteed against any defect. If you are not completely satisfied, do not hesitate to contact customer service so that corrective measures can be taken.
If, for any reason, you are not satisfied, an exchange or full refund will be granted if you return the product in its original packaging within 15 days of purchase.
Beyond 15 days, no refund will be granted.
Your account balance must be less than 30 days, including finance charges, to be eligible for credit. No credit will be granted for:
- products that are not in new condition and/or
- products damaged by you or your customers.
3) Return of Non-defective Products
A return request for a non-defective product is subject to a restocking fee. These fees vary depending on the date of the request vs. the invoice date.
- Between 0 and 60 days after the invoice date: 20% fee.
- Between 61 and 120 days after the invoice date: 35% fee
- Between 121 and 180 days after the invoice date: 50% fee
- No requests exceeding 180 days will be accepted.
In all cases, the return costs are the responsibility of the customer.
A request for the return of merchandise can be initiated by calling customer service or via the online B2B platform in the “returns” tab. We will send you an authorization number with a return coupon from a carrier chosen by LFV.
We remind you that the merchandise must be in its original packaging, must not have been used, and must be in a condition that allows resale. A copy of the original invoice must be included with the return. Make sure that the merchandise is carefully packed to avoid damage during shipping.
Upon receipt of the merchandise, a credit will be issued after verification of the merchandise. Your account balance must be less than 30 days, including finance charges, to be eligible for credit.
All returns not respecting these conditions will be refused by LFV.